JOSE FADELL
SERVICE HISTORY
Davis Monthan Air Force Base Exchange
US-EZ-TECH Computer Repair Shop
 |  |
|---|---|
 |  |
 |  |
 |  |
 |  |
WORK HISTORY
Information Technology Field Service Technician
DXC Technologies, Raytheon Facilities - Tucson, AZ
• Resolved technical issues for clients in person, via phone, and through email
• Replaced defective laptop and tablet components: display screen, display hinges, batteries, CPU fan, CPU chip, BIOS chip, power jack, power button, etc.
• Utilized remote software to offer timely technical support and instructed users on how to utilize computers correctly
• Utilized ITMS tools such as Service Now Web Database to document resolutions of problems
Computer Repair Technician
Computer Etc - Tucson, AZ
• Replaced defective hard drives, video cards, memory sticks, and motherboards on desktops and laptops
• Analyzed system failures, bugs, and storage issues, while providing solutions to restore functionality
• Ensured that all computers were secure by installing and updating antivirus software
• Provided maintenance and prevented malware problems by applying critical Windows updates to clients' computers
Ethernet Network Cable Installer
Adkins Cable - Tucson, AZ
• Installed, configured, tested and setup of Raytheon network cabling utilized to transmit TOP SECRET data in a secured environment.
• Analyzed and supported network equipment for the transmission of sensitive data
• Completed the network installation for all the Raytheon Facilities
Computer Repair Shop Owner
US-EZ-Tech - Tucson, AZ
• Resolved technical issues for clients in person, via phone, and through email
• Developed training materials for the maintenance and usage of iPad's, Tablets, Cell Phones, and Windows and Apple computers
• Replaced defective laptop and tablet components: display screen, display hinges, batteries, CPU fan, CPU chip, BIOS chip, power jack, power button, etc.
• Utilized remote software to offer timely technical support and instructed users on how to utilize computers correctly
Microsoft and Yahoo Call Center Technical Support
Convergys & Kean Inc - Tucson, AZ
• Diagnosed, and resolved technical issues for multiple Windows Operating Systems to include Internet Browser
• Provided premium customer service with a full range of technical troubleshooting services for their networks and workstations as well as remote troubleshooting and assistance
• Performed operations in accordance with Microsoft and Yahoo Instructions to include SBC Yahoo DSL tech support
• Operated in a fast-paced call center with efficiency and thorough resolutions
CompTIA A+ Certification Instructor
Liming Computers - Dumfries, VA
• Develop and manage teaching and assessment schedules
• Reviews training curriculum and provides feedback to instructional designers
• Provides direction to trainees and provides project leadership as assigned
• Working with fellow instructors to improve training materials and delivery
• Establish the means to deliver the developed training
WORK EXPERIENCE
Call Center Computer Help Desk Support
10+year
Computer Repair Shop Technician
10+ years
Information technology Network Support
3 Years
Computer Service Technician Experience
10+ years
EDUCATION
College Attendance
University of Maryland
Army Base Camp Zama Japan
College Attendance
Central Texas College
Fort Hood, TX
College Attendance
Austin Peay State University
Fort Campbell, KY
INFORMATION TECHNOLOGY CERTIFICATIONS
CERTIFIED
MICROSOFT TECH SUPPORT AWARDS
Microsoft Tech Support Customer Quote
"The service provided by your tech rep, Jose Fadell was the finest example of technical service I have experienced. Jose was extremely knowledgeable, thorough, and saw the problem through to it’s solution. I called Dell’s technical support and they wanted me to reformat my hard drive and reinstall Windows. Jose took the time to avoid doing this and even stayed on the line as I contacted my cable modem provider to resolve the issue. If Jose is an example of the level of support your tech reps provide, you should raise your prices! He was GREAT."
- Alan Sislen
Microsoft Tech Support Customer Quote
"Please thank Jose for his help. He was patient and kind through the whole process of getting my internet working again. He stepped me through each part in a clear concise way. Jose made my experience with Microsoft a pleasure. "
- Thanks Edith Bergquist
Microsoft Tech Support Customer Quote
"I just wanted you to know that I had a rather pleasant experience with the help of Jose Fadell. He talked to me like a person and he stated on with me as long as I had questions. I really appreciate that. "
- Thank you again Lura Ard
Microsoft Tech Support Customer Quote
"Today Jose Fadell helped me to clean my computer. He is a REAL asset to your company. He treated me with complete respect (even asking if he can me by my first name). I must have taken up most of his afternoon. He never sounded upset or bored with me. He handled my call with sooooo much patience it was unbelievable. I just wanted you all to know what a Gem you have in your organization. Thank you. Especially thank you Jose"
- Fadell Kathy Brennion
Microsoft Tech Support Customer Quote
"I would like to thank Jose Fadell. I had some problems with my system which left me unable to use the help feature in Windows. The file must have gotten corrupted. Jose went through your data base and found a proper fix. We recopied the file in safe mode and all is now well. Jose was a big help and he is an asset to your organization. "
- Eugene Murray
Microsoft Tech Support Customer Quote
"I want to let you know that I know that I think Jose Fadell is great and I hope you recognize what an asset he is to the Microsoft organization. He was professional, helpful, very knowledgeable and skillful in walking me through the resolution on my problem. I won’t hesitate to purchase support from Microsoft in the future. One problem though, Jose has set the customer service standard quite high for your other techs. "
- Sincerely Liza Vaughan
Microsoft Tech Support Customer Quote
"This email is to inform you that I was extremely pleased with the assistance Mr. Jose Fadell gave me when I had an inquiry. He was very competent, cordial and informative. He is a great asset to your business."
- Ira Walker
MILITARY SERVICE
Branch: Army
Rank: E6/SSG
As an Aviation Maintenance Repair Technician during my first four years of services, I worked as an Avionics Communication Equipment Repair Technician and the remaining years of service, I worked as a Non-Commission Officer Air Traffic Control Repair Technician. I used my SECRET CLEARANCE to teach The Fiber Optic Course to fellow soldiers and Government Employees at the Arizona Army Base, Fort Huachuca
Military Commendations:
Army Commendation Medal, Army Achievement Medal, Army Retired Lapel Button, Army Good Conduct Medal, National Defence Services Medal, Armed Forces Expeditionary Medal, NCO Professional. Development Ribbon, Army Services Ribbon, Overseas Services Ribbon, Parachutist / Airborne Badge, Air Assault Badge.
