SERVICE HISTORY

Davis Monthan Air Force Base Exchange

US-EZ-TECH Computer Repair Shop

Android Tablet Repair
iMac Screen Repair
iPhone Audio
MacBook Pro Battery
iPad Screen
MacBook
iPhone Touch ID
Multi Meter
BIOS Chip Transfer
DC Jack
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WORK HISTORY

Information Technology Field Service Technician

DXC Technologies, Raytheon Facilities - Tucson, AZ

• Resolved technical issues for clients in person, via phone, and through email

• Replaced defective laptop and tablet components: display screen, display hinges, batteries, CPU fan, CPU chip, BIOS chip, power jack, power button, etc.

• Utilized remote software to offer timely technical support and instructed users on how to utilize computers correctly

• Utilized ITMS tools such as Service Now Web Database to document resolutions of problems

Computer Repair Technician 

Computer Etc - Tucson, AZ

• Replaced defective hard drives, video cards, memory sticks, and motherboards on desktops and laptops

• Analyzed system failures, bugs, and storage issues, while providing solutions to restore functionality
• Ensured that all computers were secure by installing and updating antivirus software

• Provided maintenance and prevented malware problems by applying critical Windows updates to clients' computers

Ethernet Network Cable Installer

Adkins Cable - Tucson, AZ

• Installed, configured, tested and setup of Raytheon network cabling utilized to transmit TOP SECRET data in a secured environment.

• Analyzed and supported network equipment for the transmission of sensitive data

• Completed the network installation for all the Raytheon Facilities

WWW.USEZTECH.COM

Computer Repair Shop Owner​

US-EZ-Tech - Tucson, AZ

• Resolved technical issues for clients in person, via phone, and through email

• Developed training materials for the maintenance and usage of iPad's, Tablets, Cell Phones, and Windows and Apple computers

• Replaced defective laptop and tablet components: display screen, display hinges, batteries, CPU fan, CPU chip, BIOS chip, power jack, power button, etc.

• Utilized remote software to offer timely technical support and instructed users on how to utilize computers correctly

Microsoft and Yahoo Call Center Technical Support

Convergys & Kean Inc - Tucson, AZ

• Diagnosed, and resolved technical issues for multiple Windows Operating Systems to include Internet Browser

• Provided premium customer service with a full range of technical troubleshooting services for their networks and workstations as well as remote troubleshooting and assistance

• Performed operations in accordance with Microsoft and Yahoo Instructions to include SBC Yahoo DSL tech support

• Operated in a fast-paced call center with efficiency and thorough resolutions

CompTIA A+ Certification Instructor

Liming Computers - Dumfries, VA

• Develop and manage teaching and assessment schedules

• Reviews training curriculum and provides feedback to instructional designers

• Provides direction to trainees and provides project leadership as assigned

• Working with fellow instructors to improve training materials and delivery

• Establish the means to deliver the developed training

 
 

WORK EXPERIENCE

Call Center Computer Help Desk Support

10+year

Computer Repair Shop Technician

10+ years

Information technology Network Support

3 Years

Computer Service Technician Experience

10+ years

EDUCATION

College Attendance

University of Maryland 

Army Base Camp Zama Japan

College Attendance

Central Texas College
Fort Hood, TX

College Attendance

Austin Peay State University 

Fort Campbell, KY

INFORMATION TECHNOLOGY CERTIFICATIONS

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CERTIFIED

 

MICROSOFT TECH SUPPORT AWARDS

Microsoft Tech Support Customer Quote

"The service provided by your tech rep, Jose Fadell was the finest example of technical service I have experienced. Jose was extremely knowledgeable, thorough, and saw the problem through to it’s solution. I called Dell’s technical support and they wanted me to reformat my hard drive and reinstall Windows. Jose took the time to avoid doing this and even stayed on the line as I contacted my cable modem provider to resolve the issue. If Jose is an example of the level of support your tech reps provide, you should raise your prices! He was GREAT."

-  Alan Sislen

Microsoft Tech Support Customer Quote

"Please thank Jose for his help. He was patient and kind through the whole process of getting my internet working again. He stepped me through each part in a clear concise way. Jose made my experience with Microsoft a pleasure. "

- Thanks Edith Bergquist

Microsoft Tech Support Customer Quote

"I just wanted you to know that I had a rather pleasant experience with the help of Jose Fadell. He talked to me like a person and he stated on with me as long as I had questions. I really appreciate that. "

- Thank you again Lura Ard

Microsoft Tech Support Customer Quote

"Today Jose Fadell helped me to clean my computer. He is a REAL asset to your company. He treated me with complete respect (even asking if he can me by my first name). I must have taken up most of his afternoon. He never sounded upset or bored with me. He handled my call with sooooo much patience it was unbelievable. I just wanted you all to know what a Gem you have in your organization. Thank you. Especially thank you Jose"

- Fadell Kathy Brennion

Microsoft Tech Support Customer Quote

"I would like to thank Jose Fadell. I had some problems with my system which left me unable to use the help feature in Windows. The file must have gotten corrupted. Jose went through your data base and found a proper fix. We recopied the file in safe mode and all is now well. Jose was a big help and he is an asset to your organization. "

- Eugene Murray

Microsoft Tech Support Customer Quote

"I want to let you know that I know that I think Jose Fadell is great and I hope you recognize what an asset he is to the Microsoft organization. He was professional, helpful, very knowledgeable and skillful in walking me through the resolution on my problem. I won’t hesitate to purchase support from Microsoft in the future. One problem though, Jose has set the customer service standard quite high for your other techs. "

- Sincerely Liza Vaughan

Microsoft Tech Support Customer Quote

"This email is to inform you that I was extremely pleased with the assistance Mr. Jose Fadell gave me when I had an inquiry. He was very competent, cordial and informative. He is a great asset to your business."

- Ira Walker

 
 

MILITARY SERVICE

Branch: Army
Rank: E6/SSG

As an Aviation Maintenance Repair Technician during my first four years of services, I worked as an Avionics Communication Equipment Repair Technician and the remaining years of service, I worked as a Non-Commission Officer Air Traffic Control Repair Technician. I used my SECRET CLEARANCE to teach The Fiber Optic Course to fellow soldiers and Government Employees at the Arizona Army Base, Fort Huachuca

Military Commendations:

Army Commendation Medal, Army Achievement Medal, Army Retired Lapel Button, Army Good Conduct Medal, National Defence Services Medal, Armed Forces Expeditionary Medal, NCO Professional. Development Ribbon, Army Services Ribbon, Overseas Services Ribbon, Parachutist / Airborne Badge, Air Assault Badge. 

 

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iPhone Audio

Replacing the audio port of an iPhone 6

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